What´s bad in chess.com for you?

few demerits of chess.com are -
1) too many fake ID's (catfishers)
2) Actions not taken on reports
3) site lag issues and errors like 500/502 etc.
there are more but these are few that came to my mind right now

> What´s bad in chess.com for you?
Heavy chess framework => connection problems
Servers availability => they are often overloaded
Small support staff hidden by useless AI Agent => long time to reply and to react

> What´s bad in chess.com for you?
Heavy chess framework => connection problems
Servers availability => they are often overloaded
Small support staff hidden by useless AI Agent => long time to reply and to react
3rd point is actually a serious problem , also actions are not taken on reports thats what demoralizes people
Have a bad thing in chess.com for you, and what?