They seem to be overhauling the system, but in an incremental way
Yes evryone used to like the fact that you needed to go to chess.com support to get some of the achivements but many people also didn't like that as they didn't know how to contact support and moreover chess .com employees thought that it was way too much work to deal with so they decided to rather remove the achivements.
They seem to be overhauling the system, but in an incremental way