Dear Chess Team,
During a recent game, on the 24th move, my opponent advanced their pawn to f5. I attempted to capture this pawn diagonally with my pawn on g6 by moving to f7, but the system incorrectly prevented the capture. This resulted in a loss of time on my clock, allowing my opponent to gain an unfair advantage. I believe this constitutes an unjust outcome, as the rules of chess clearly permit such a diagonal pawn capture.
I kindly request that you:
Restore my rating points lost due to this technical issue.
Notify the opposing player about the error to ensure fair play awareness.
Thank you for addressing this matter promptly. I trust your platform will uphold the integrity of the game by resolving such discrepancies.
That's not the way en passant works. A pawn on its 5th rank can capture a pawn that makes its initial two-step move on an adjacent file can capture as if the pawn had only moved one square.
https://support.chess.com/en/articles/8557558-what-is-en-passant-it-s-not-an-illegal-pawn-move
Dear Chess Team,
During a recent game, on the 24th move, my opponent advanced their pawn to f5. I attempted to capture this pawn diagonally with my pawn on g6 by moving to f7, but the system incorrectly prevented the capture. This resulted in a loss of time on my clock, allowing my opponent to gain an unfair advantage. I believe this constitutes an unjust outcome, as the rules of chess clearly permit such a diagonal pawn capture.
I kindly request that you:
Restore my rating points lost due to this technical issue.
Notify the opposing player about the error to ensure fair play awareness.
Thank you for addressing this matter promptly. I trust your platform will uphold the integrity of the game by resolving such discrepancies.