andriod app update pushed out yesterday

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alien_roger
carolinapo wrote:

que mala pagina, aqui es muy demorado y dificil conseguir juego

 this web is so bad

 it´s difficult to get a game

 What do you mean, by difficult to get a game? What type of game are you trying to play? Live? What time controls do you use?

fixandmix

small suggestions:

1) Flip Board button in "Watch Top Games".

2) No need to zoom in the piece when touching it. I feel it is annoying, especialy under time pressure.

 

The updated version is great. Thank you very much.

mdinnerspace

The issues I face are with the version for Android. I have learned to live with the many bugs and sometimes difficult navigation. Classic version still works a whole lot better imo (easier to navigate). Updated version has more features that I take advantage of. I have sent in so many reports, but have given up on expecting any results for improving what I see with my mobile App. That all being said, still here after all these years. I only play turn based. Chess.com appears to rely on feedback from users to identify issues. Responses from staff seem to have never used the mobile app. Their feed back questions seem based on windows, such as please take a snap shot of your screen with the error message and send it in. The interface with windows works and feels great. Just wish Android version were the same.

ScaccoLento
[COMMENT DELETED]
alien_roger
mdinnerspace wrote:

The issues I face are with the version for Android. I have learned to live with the many bugs and sometimes difficult navigation. Classic version still works a whole lot better imo (easier to navigate). Updated version has more features that I take advantage of. I have sent in so many reports, but have given up on expecting any results for improving what I see with my mobile App. That all being said, still here after all these years. I only play turn based. Chess.com appears to rely on feedback from users to identify issues. Responses from staff seem to have never used the mobile app. Their feed back questions seem based on windows, such as please take a snap shot of your screen with the error message and send it in. The interface with windows works and feels great. Just wish Android version were the same.

 Please list the issues and we will work on it. We contstantly work on all kind of improvements.

mdinnerspace

alien_roger.... I have in the past sent dozens of "issues", navigational problems, bugs etc... to no avail. The only response I get is "please take a screen shot"! Not possible on phone app. for Petes sake. Besides I have read no new code is being written in anticipation of V3. btw, I use the classic version far more often than the updated version, which I understand is already V3, which frankly is far inferior when it comes to navigation and bugs.

mdinnerspace

I have spent far too much time trying to explain "issues" to staff that seems likely have never used the phone app. I am satisfied, and learned to adapt for 6 years of membership.

mdinnerspace

May I suggest an experianced staff tech use the phone app., make comparisons to windows, instead of relying on feedback? Feedback is at times difficult to interpret. 1 glaring example is playback of games in the "News" columns is not possible.

Martin_Stahl
mdinnerspace wrote:

alien_roger.... I have in the past sent dozens of "issues", navigational problems, bugs etc... to no avail. The only response I get is "please take a screen shot"! Not possible on phone app. for Petes sake. ...

 

I haven't read all your posts but your device might have the ability to screenshot. Mine has a couple of ways. 

alien_roger
mdinnerspace wrote:

May I suggest an experianced staff tech use the phone app., make comparisons to windows, instead of relying on feedback? Feedback is at times difficult to interpret. 1 glaring example is playback of games in the "News" columns is not possible.

 I never heard any bug reports from you. I'm Android Developer for chess.com and I do use Android app everyday, you might see my daily games or archive for online games. You might also find in this thread example of bug reports. I personally don't need a screenshot from you. 

What I need is decription of problem. Right now I haven't seen any from you, what a see are not bug reports. Problem might sound like this: "When I start tactic trainer sometimes I have to press next arrow twice". That is a bug report. "They asked me to take a screenshot and I don't want to do it" this is not a bug report.

alien_roger
mdinnerspace wrote:

alien_roger.... I have in the past sent dozens of "issues", navigational problems, bugs etc... to no avail. The only response I get is "please take a screen shot"! Not possible on phone app. for Petes sake. Besides I have read no new code is being written in anticipation of V3. btw, I use the classic version far more often than the updated version, which I understand is already V3, which frankly is far inferior when it comes to navigation and bugs.

 What navigation problems do you have? We aware of daily games weird swipe logic, and it's on our fix list, what else?

mdinnerspace

@alien... Share/News... games do not load. Error message can not play video. Android OS Samsung S4.

alien_roger
mdinnerspace wrote:

@alien... Share/News... games do not load. Error message can not play video. Android OS Samsung S4.

 Share/News? Where is it? We don't have that in Android app. Which games don't load? Which video you can't open from android?

mdinnerspace

Here we go again.... this is why I gave up. Chess news.. in the share tab.. what is going on if the Developer can not understand Chess News, saying it does not exist? Holy Smokes.

mdinnerspace

I check the news daily with the classic version, no problems. Games load just fine for replay. Updated version V3 is useless, nothing works.

You really serious that Share/News does not exist in Android app.? Whom is this?

LadyWolf

Are you sure you're using the Chess.com app mdinnerspace? We don't have "News" on the Classic, or on the newer app "Play & Learn".

We do have a share option on the newer app but it is not a "tab", it's an option from within a game or article.  And you can then share the game through one of the apps on your device.  Which app are you trying to share with?

To take a screenshot, you hold down the power button and home button :)

alien_roger

I think you are talking about web version that runs through mobile browser on your android device, and not about Android application. There are no Share/News section in the app.

mdinnerspace

What can I say? Are you telling me I can't view Chess News by pressing on the share tab on top?

mdinnerspace

Yep alien... one must go live , then click on tournaments

mdinnerspace

And only then view the share tab to reach the news

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