another login detected

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MrAngemystere

There is a problem I don't understand. While I play, I get the message- another login detected- I click on it and then my game is gone and i've lost the game. What is this? It's on the new site. And also on the old site. When I look at games archive, it says , I abonded the game. Of course I never did.

TRextastic

Why would you click on it? It takes you away from the game which tells the server that you have disconnected and initiates a 60-second abort countdown.

 

But change your password. If another login is detected then that means exactly what it says, someone is trying to login to your account. If it's not you, then change your password. Otherwise, you need to logout of your accounts on other devices because one of them may be trying to login in the background. Also, report the bug. They don't get fixed by posting in the forums.

MrAngemystere

I clicked on it cause otherwise I could not play anymore. I changed my password and also reported the bug. Thnx.

SonOfThunder2

Report to the staff at 

https://support.chess.com/

macer75
SonOfThunder2 wrote:

Report to the staff at 

https://support.chess.com/

Or report it to an up and coming staff member at

https://www.chess.com/forum/view/off-topic/support-my-campaign-for-chess-com-staff-member

MrAngemystere

I already did. Thnx.