Best way to contact technical support?
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Aug 26, 2024
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#3
Antmacs101 wrote:
Hi Guys, I'm trying to contact a chess.com team member but am getting no replies. I got a rating refund message but they didn't apply it. How to contact a team member? 🤔 Thanks!
The Help option in the menu is the way.
You should be able to get a ticket and it will say you should get a response when the ticket is opened.
That said, I believe point refunds now show in the results of the next completed game in the pool where you get the refund.
Hi Guys, I'm trying to contact a chess.com team member but am getting no replies. I got a rating refund message but they didn't apply it. How to contact a team member? 🤔 Thanks!