cannot pay with paypal !!

They have 2 hours left :P

lols and you sent them a ticket or a message telling them that you send the money to the order@chess.com account, right?!

While I don't work in billing, I'll take a look now for you.

Ok all done. I've added it for you now.

Nice, <24 hours, as promised :)

ak5 normally they do and if kohai gets involved almost every problem will be solved. she's the do-all and mother of chess.com =)

I'm also from Germany and I have the same problem with PayPal. So, what to do? 

next time read the whole thread it's in there ...

now: send the money manually to support@chess.com via paypal and give your username with the money. then send a message to a staff member, just use the contact form. tell them your cc username, tell them the email-adress/ paypal-account the money's coming from. this will make them upgrade your account faster. that's basically it.

sadly chess.com does not want to give this detail on the premium membership page. would be way easier.

Two year old thread.

Anyways I was glad to see kohai's comments. I hope she comes back.

Just wanted to know if it changed or not. 2 years are enough time to solve this little problem.

oh you're right there. but ... you see, chess.com is not about that. it seems to be a minor problem, not enough people leaving/ not joining / downgrading their accounts due to this. most of us use the workaround. and that's why staff does not care. same with messages I would refer to as advertizing even though I'm a paying member. staff just tells you "it's not advertizing" even though you get for instance a message telling you about some additional feature you could get if you pay money ...

Send em a bad check!!

It's not even a chess.com issue. Just German Paypal not allowing some kinds of payments (prinzipiell keine Abos).

well, it's a chess.com issue when it comes to mentioning that on the page where you can choose your premium membership, right? a short hint, a short note, saying that German customers should send their money through this above mentioned adress and make contact to staff to tell them. wouldn't be that much work to do. again and again you have to help fellow Germans to get payment done. to me it would just be  a sign that cc really cares for us as customers to mention that.

Use a bad credit card!!

what the hell...

As they explained, the problem is the German rules. Only German users of Paypal have that problem.

How is chess.com supposed to get those rules changed?

They did add bitcoin. I wonder if anyone has used that method.

payed for the membership >28 hours ago.
didnt got anything xD

have you contacted staff??