Cheaters
If you think another member is using disallowed resource you should report them.
https://support.chess.com/en/articles/8562517-how-do-i-report-someone
If you report someone and don't see the account closed with a couple of days then either
- There's insufficient evidence of cheating
- There's no evidence of cheating
Premium status has zero bearing on whether accounts are closed or not.
The perception of cheating levels is orders of magnitude more than the actual amount. The vast majority of games and players are clean.
https://support.chess.com/article/648-what-do-i-need-to-know-about-fair-play-on-chess-com
https://www.chess.com/article/view/online-chess-cheating
https://www.chess.com/article/view/chesscom-update-september-2025
The site closed more than 123,000 accounts in August for fair play violations and has a full team of staff working on reports along with some automated systems for detection.
https://www.chess.com/article/view/fair-play
https://www.chess.com/cheating
That said, discussions of cheating, potential cheating, or cheat detection are not allowed in the general forums. If you would like to discuss join the following club
https://www.chess.com/club/cheating-forum
I have literally had players admit on screen that they were cheating. I report it, yet nothing ever comes of it. Is this even looked at any more?