Chess.com has been overloaded
Sort:
So annoying!!!!
Jan 24, 2023
0
#83
squar3z wrote:
I think all whiners should support all nonpaying members so they can get premium membership... and also be more patient. I am an paying member and this overload is not a common issue. Iv never had any problems with chess.com. and also very friendly and helpfull Staff. Just be patient. We are all in this together and we all get the same errors. Its not Just paying members. Chill😊
Why should we accept a site that is not working when we are paying for it. Return the money to paying members until the site is working as it should.
Jan 24, 2023
0
#84
Overloads happen, I get it. But I just want my ELO compensated for the match it happened during, which Chess.com have rudely now counted as a loss
I just want to puzzle 
Jan 25, 2023
0
#89
PogosBest wrote:
Simple solution start banning a quarter of the user we know use assistance to play and that would free up ( A LOT ) of space. PROBLEM FIXED
100% are banned
Jan 30, 2023
0
#90
they have millions of dollars and dont have scalable systems. very weird. hire some real engineers.
chess is easy to scale. its highly distributable. doesnt matter how many users. you just auto scale everything. they may have technical debt and tried to avoid fixing it until now its too late.
@WarthogChess
Clearly you have no idea what you're talking about
I have no idea what you are talking about.
Jan 31, 2023
0
#93
Warthog: engineering is the practice of delivering reliability at minimum cost.
Reasonable scalabilty falls under "reliablity", but when a growth spike is unprecented, and hits a design limitation of your database, anyone would have problems. Also, the site has become more responsive over the last week.
i think there are an unexpected number of chess.com traffics at some particular time in a day
(as i rarely encounter the errors here in Indonesia at afternoon, but at midnight the error appears more frequently, so i assume some countries experience this increase at some time)
and chess.com team is currently working to improve the database capacity, or whatever they can do to fix the errors (or at least making the errors to appear less frequently than today)
code optimization to increase the performance could do as well
ehh
Imagine the problem is caused because some dude decided to make 50 million alt accounts
Jul 22, 2023
0
#99
The canned answers from support are totally unhelpful, but rather oddly funny.
It's unusable now. You can click 1 or 2 pages deep, then you get the overloaded message and have to re-enter the site.
Don't click the "Go to Chess.com" link. Just refresh the page *after* the timer is done, and you will not have to navigate back. Chess.com should not have made the overload page direct back to the main page, it causes cycling exactly as you are describing.