chess.com fraudulently charged my account

I asked for a refund well within my time and as instructed. was told I would have a response within 24 hours. 24 hours later you charged my account. really? I have to fight this? so be it. see you on the forums, I will spread the word.

Please give the details. I think you can still get a refund.

That's what she said. :)

Something doesn't make sense.

You say you asked for a refund, but then you claim your "account" was charged.  Which is it?  Did chess.com charge and then you asked for a refund, or did you use a free trial before being charged?

I can smell something fishy...

learnthegoodmoves is right.

Why would you ask for a refund before you were charged?

At any rate, even if you have been charged, calm down. Give them more than a few hours to answer your request.  As far as I know, chess.com always honors its money back guarantee.

In the meantime, why not play a few games of chess- to see if you have learned anything? (You haven't played your first game here.)

the trolling can't get any worse surely.

RIP forums :(

The problem is that the art of trolling has been lost. Trolls were really funny in the early 2000's, a time at which most of the modern day trolls did not yet exist.

I purchased a year in advance and it has only been a few days. I wrote them an email as they instructed to ask for a refund. Their website said I would get a response in 24 hours. Instead, on June 17th my card was charged %99. I guess it's OK, I always buy experting this, I will get my money back. Just blowing off PayPal like they are means I grounds for PayPal to refund my money. Chess.com can battle with them or my credit card company.

Here's a thought: Why not keep the diamond membership and use it for a while? Do a bunch of tactics, watch some videos, take one of the Chess Mentor courses. They're all just super.

If you find out (as I did) that you don't use the videos and mentor courses enough to justify the extra $50, then just one click will convert your remaining money into a platinum membership for nearly two years.

Don't give up so quickly. Chess.com is a great resource.

That doesn't really clarify anything. When you purchased the membership, that is when it would have been charged. Don't understand how/why you would get another charge after you had already paid.

But, as others mentioned, it will get resolved. It may take more than 24 hours but you'll get taken care of.

I know I will, PayPal said to just file the dispute if they are not returning messages. They will have 10 days to respond then I just get my money back. So they can blow off customers, but not PayPal or Google AND keep my money. They would have to come up with a story to contest.

They aren't blowing you off. Site replies to just about all questions have been longer in coming than in the past and what is suggested. Supposedly has to do with the V3 work but I don't know.

I would posit you'll have a resolution way before the 10 day response time for Paypal, and not because you disputed it with them.

They are fast when you want to give them money, no delays there. Just with refunds. Chess club recommendation. Another way to get some action I guess. They felt so bad I got taken on their recommendation they are going to try and make it right themselves with $100 in free lessons. They also pointed out if you have children you can get two adult gold accounts AND two kid accounts for the same $99! That sounded like more of a value since we have two adults and two kids that just started playing but its not possible without a response from chess.com. So I just asked for a refund before even being charged (for some reason they waited to charge me until AFTER I cancelled. So $99 for a week or so. I am no longer a premium member, requested a refund within the time frame and yes, most likely would have been open to the better plan but now? Take one person all but 5 minutes to resolve this and less than 15 seconds to contact me and say there will be a delay.

       Tim, you've only been on the site for 3 weeks. Its not like you know how the site works.  Hell, in the Air Force, it took me 3 weeks o find the men's room.                             " So I just asked for a refund before even being charged".    I know what you mean. I asked General Motors for a refund on a 2018 car that I was GOING to buy when it comes out.  Still no answer from GM either.

It's not my job to know how the site works. I can only go on how chess.com claims the site works. If what they say is different from what they do thats something they need to work out not me. 

You are right Ronald, the first round was not asking for a refund rather just cancelling my account and notifying billing. Then they charged me $99. 

Again with the billing ticket, again no word. 

Of course if you put a payment down on a 2018 car with the understanding you can take it back before a certain time and did so you would be upset in 2018 if GM just charged you for the car anyway.....

and you did not even get the car. 

I know you would most likely just accept the loss and file it under "well I dont know how GM does things right?" 

I am willing to bet thats not what you would actually do, its only what you would do as long as its someone elses money i.e. not your loss but someone elses. 

If it was your money I bet you would want it back. Doing some research I am not the only one fighting to get their money back. 

           Ya know on 2nd thought  I think your absolutely right. After what Shaun just did to a very good member, I and many others are not going to give Eric any more money after our premium accounts expire. This place is slowly turning into ChessCafe.com

This seems to be a common "tactic" on sites.  They hide their features and give no demo versions.  For example, I can explore games on chessgames.com but I have to take a leap of faith chess.com will have the same games or similar dated games once I fork over the $99.

In a population of 200 games based on an opening with a filter date of 2014 or later, you would think 1 of those 200 could be designated as a demo freebie.  If you want the other 199, pay up.

To stop after 4 or 5 moves and tell a potential paying customer to upgrade before they get any experience of the site's features is not a good marketing strategy.

Refunds generally take a lot longer to process than payments because payments are always assumed good and refunds are not.

Own a business some time. Or, apply some simple logic.

This is what probably happened...

User bought premium. Did not like it. Checks billing statement and see charge PENDING. Requests refund. Cannot issue refund until charge successfully completes. Charge completes 24h's later and User thinks the charge was forced and that he is a victim of "fraud" when he was infact ignorant. User no longer displays "premium" status, so one can assume that the refund was issued and premium revoked.

The end.