How about letting us choose if we want the change or not ? Because it's clearly terrible as is.
The site won't keep multiple code versions for a feature active long term. I've been using it for the past few weeks and other than the extra click to get past the summary, Im not seeing issues with the update.
That's the problem. I haven't seen one good review yet, have you?
Yes, I have.
at the very least - if some crappy product developer insists on pushing through his pet project - he/she should:
...
2) allow toggling from review to analysis with tabs, just as easily as one can toggle from analysis to review with tabs - reaching for this dumb new analysis button up in the top right is the definition of extra mouse movement for the same function, that developers should be trying to avoid
That was changed based on feedback. It initially was tabbed as in the old design.
As to the update, it's not a pet project. Updates are done by teams and generally get overall approval in input by product management staff.
I'll just cancel my membership now so it doesn't auto renew. After reading some reviews about how they're handling this whole situation I've decided it's not worth the headache.
Edit: Paid for an annual diamond membership that auto renews. If I cancel before the renewal date, even though I paid for the whole year, they remove the benefits lol.
That's not accurate. If you cancel renew you keep your features until the expiration of the paid for premium. Unless you're currently in the trial and haven't been charged yet, then it immediately ends
Thanks. Cancelled.
Martin always ready to make sure interacting with this chess platform is just like dealing with the bank, or a major phone company- You're opinion is both incorrect and unwelcome, we don't need you or your approval, quietly giving us money is the only welcome reaction to whatever we decide to do with our business, get over it, or don't, we don't care.
Martin always ready to make sure interacting with this chess platform is just like dealing with the bank, or a major phone company- You're opinion is both incorrect and unwelcome, we don't need you or your approval, quietly giving us money is the only welcome reaction to whatever we decide to do with our business, get over it, or don't, we don't care.
Yep his comment quoted below:
"Staff are actively looking at feedback. There have already been some changes based on that and some coming. There are some things that very likely will not change."
is exactly the type of interaction you summarized
if there's a majority of chess.com members that want size 80 font on the game recap move categories, or want to lose the ability to tab easily between review and analysis, can we see those results?
else this is exactly what many on this thread are describing - an amateurish development pet project being shoved down people's throats without a proper feedback loop
at the very least - if some crappy product developer insists on pushing through his pet project - he/she should:
...
2) allow toggling from review to analysis with tabs, just as easily as one can toggle from analysis to review with tabs - reaching for this dumb new analysis button up in the top right is the definition of extra mouse movement for the same function, that developers should be trying to avoid
That was changed based on feedback. It initially was tabbed as in the old design.
As to the update, it's not a pet project. Updates are done by teams and generally get overall approval in input by product management staff.
cool, got a member of that team that wants to interact in this thread?
if such a product dev team member stopped by, i'd do my best to drop the attitude and kindly ask them what 'pros' of this new look outweigh the very obvious 'cons' of (1) increased scrolling and decreased info per screen d/t the increased font size and (2) losing the very easy toggling back and forth between review and analysis modes, as there are some of us who might toggle 10-20 times between those modes while reviewing a game
I linked this forum to the staff member over the feature in case they weren't already aware of this particular topic.
I linked this forum to the staff member over the feature in case they weren't already aware of this particular topic.
appreciate it, sorry for giving you grief, i just think the generic 'they're looking at feedback, but it will come down the pipeline regardless' answer is less satisfying, even if true, than hearing from a member of the development team what in their mind(s) the improved features of this new look are - because they don't seem obvious to many on this thread
Here's one topic where staff are involved: https://www.chess.com/forum/view/site-feedback/new-review-presentation-is-awfull?page=2#comment-102880075
Does that include this topic?
Because I and others have listed many, MANY things in here.
Most egregious is the pure deletion of a LOT of features/functions!!!
On a sidenote, there is again no "You've played this opening x times....." on my last bookmove:
"f3 is a book move."
It seems to show up about 50% of the time....
Here's one topic where staff are involved: https://www.chess.com/forum/view/site-feedback/new-review-presentation-is-awfull?page=2#comment-102880075
they're involved, but the changes are being pushed through anyway. it was really good before - now it's worse than it used to be
Hi all! Please do not take this out on Martin! He's great and is just doing his job. He passes along all of your feedback, and we have done work to address much of it. We aren't going to be able to address everything, and some of the changes we made to fix complaints of some users (need more vertical space, get rid of tabs!) creates complaints in the other direction from other users (bring back the tabs!)
We have millions of people using and loving Game Review, which is amazing! But with that comes a ton of different opinions and we're not going to be able to find a solution that's best for everyone. I am sorry, but I can guarantee that we are listening and doing our best to adapt the product for everyone.
But with that comes a ton of different opinions and we're not going to be able to find a solution that's best for everyone.
It's beyond extremely simple. There is NO need for a "one-size-fits-all" solution in software!!!!!!
KEEP the existing layout (AND features!) and then ADD the new one for those unheard mystery people that apparently hate the old one.
It's called an "options menu", and the more options there are, the more happy users there are; amazing! I would call you cheap for not wanting to support two options, but you ALREADY HAVE the good one. So you're just wasting money on making it worse.
Hi all! Please do not take this out on Martin! He's great and is just doing his job. He passes along all of your feedback, and we have done work to address much of it. We aren't going to be able to address everything, and some of the changes we made to fix complaints of some users (need more vertical space, get rid of tabs!) creates complaints in the other direction from other users (bring back the tabs!)
We have millions of people using and loving Game Review, which is amazing! But with that comes a ton of different opinions and we're not going to be able to find a solution that's best for everyone. I am sorry, but I can guarantee that we are listening and doing our best to adapt the product for everyone.
there's a rule with customer feedback: if one person has said it, 10 more have talked about it, and 100 have thought it
as things stand, you've taken something that was just right and made it worse - using paying customers as unwilling beta testers
and it seems that our opinion doesn't matter
Hi all! Please do not take this out on Martin! He's great and is just doing his job. He passes along all of your feedback, and we have done work to address much of it. We aren't going to be able to address everything, and some of the changes we made to fix complaints of some users (need more vertical space, get rid of tabs!) creates complaints in the other direction from other users (bring back the tabs!)
We have millions of people using and loving Game Review, which is amazing! But with that comes a ton of different opinions and we're not going to be able to find a solution that's best for everyone. I am sorry, but I can guarantee that we are listening and doing our best to adapt the product for everyone.
there's a rule with customer feedback: if one person has said it, 10 more have talked about it, and 100 have thought it
as things stand, you've taken something that was just right and made it worse - using paying customers as unwilling beta testers
and it seems that our opinion doesn't matter
I’d love to see a site wide vote on keeping vs getting rid of tabs to go back and forth - but that won’t happen - because some third rate developer has decided his pet project is to remake this software, and is going to hide behind ‘some users told us to get rid of the tabs’ to push his dog—-- design through
We have millions of people using and loving Game Review
The lie detector has detected that was a lie. Keep in mind, all of us had no idea what was going on when it first happened and had to seek out ways to vent our frustrations cause there's no obvious path to do so. I was frustrated for days before I could find anything about it.
What you people don't seem to recognize is that the review was the only reason to go with a PAID SERVICE. Now that's gone, why would people not migrate to lichess.org where there's no ads, completely free, and practically just as good after you gutted your review system.
I have never posted on any Chess.com forum and basically never post on any forums at all. But, the new design is really poor and a step in the wrong direction, and seeing as feedback is being taken, I feel strongly enough to post.
All the changes are clearly an attempt to "dumb down" everything for a younger audience who want a mobile game style experience at the expense of people who are actually into chess. I don't want childish graphics and a minimal design, I want functionality and useful information.
For example, why hide "inaccuracies" and "good" moves behind a dropdown arrow when there was plenty of space before just to show them all? That might seem trivial, but it's a perfect example of choosing childish design over information. It sums up all of the changes, none of which are positive. Not being able to switch between analysis and review through tabs anymore is silly. It's literally just a loss of function with no benefit. I find it really really hard to believe people actually asked for that. What possible reason would there be?
The only reason for the change, and all the other changes, that I can think of is to make playing/reviewing on chess.com into a more linear experience from game->review->analysis->next game.
I'm sure this will appeal to kids and very casual players who want a mobile game experience, but prioritising those users over those of us actually into chess is going to push us towards lichess. I can't see the strategy paying off in the long run as the only reason I pay for chess.com is it is still the chess site.
If you keep making this site more about a gaming experience than chess, that won't be the case.
completely agree, i find the tone of Martin's responses in this thread unacceptable - and if there's no formal feedback mechanism offered for those who've had this (Toys R Us quality) update with oversized text bubbles and font and decreased ability to toggle back and forth between review and analysis dumped on them, then here's my formal feedback mechanism - completely roll back my game review / analysis by July 1 or I'm ending my annual diamond membership and moving to lichess
a member of the product team should be in this thread actively responding to these complaints
There are feedback forums and you can use the Help option to directly contact staff either with a ticket or submit bug/feedback/suggestion reports.
Staff are tracking a number of these feedback topics and have responded in some of them as well.
I'm not sure what you're seeing about my tone.
I'm stating that
Those are things that are happening and with all site changes historically, that has been true. Very occasionally a change will be reverted, for a short time, but usually will come back after further development.