There are some helpful articles in the FAQ as well, such as:
https://support.chess.com/customer/en/portal/articles/1444787-how-does-vacation-work-how-much-time-do-i-get
https://support.chess.com/customer/en/portal/articles/1444860-what-is-vacation-abuse
What is the point of having timed games when the other person can pause it? On the 1 day and over games, the girl I am playing should have ran out of time hours ago giving me the win. But instead her timer still says 36 minutes with a pause sign next to it. I vote this function is wiped out. If you can't make a move on time, you should lose. Also if u have the time to come online and set it to pause, you can make a move!