Computer Game freezes twice computer about to lose -- what?

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MK4316

I am a newbie on Chess.com.  But in two of the 6 or so games I have played against the computer, it froze at the end when I was winning by major numbers.  And the only way to start again was to leave the game and start a new one, which was counted as though I lost???  Does this happen often?  Thanks.

VenemousViper

https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues

VenemousViper

And yes, this is a very common thing that happens to a lot of people, you're not alone.