False accusation
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arul_kumar
Aug 30, 2016
0
#1
I am a gold member from last year and today I renewed for one more year. Due to some internet issue,even after I made a move, my clock was running and I lost several times. Now there is a warning that I must wait for 5 minutes after a game due to no fault of mine. I request somebody at chess.com to look at this issue and render justice
It is possible you got disconnected. You can try a few things. Make sure you have the newest version of your browser, clear your cache, and disable Flash for the site.
You might also look through the following: https://support.chess.com/customer/en/portal/articles/1444918-my-internet-connection-is-fine---why-am-i-getting-disconnects-
That all said, the site is looking into similar instances of this issue, that might be caused by a bug but as of now I don't know what the status of that is.