Fix The Connection Issues

Martin_Stahl
harry_3 wrote:

I enjoy playing chess on chess.com and 've been playing for 1.5 yrs, both on my PC en iPad.  
Lately I experience frequently  problems when I play on my PC, I noticed that the clocks have stopped; I disconnect/connect a number of times (>5) and suddenly the clocks are back again and .... I lost 4 minutes (and loose the game). What can I do about that? 

 

For the website, some things you can try.

 

https://www.chess.com/blog/News/how-to-adjust-your-live-chess-connection

https://support.chess.com/customer/en/portal/articles/1444918-my-internet-connection-is-fine---why-am-i-getting-disconnects-

 

sarbanharble
I kinda want my money back. Whether it’s me or my opponent, winning due to a timeout is not satisfying. I’m a bullet player and this just isn’t reliable
uru567
[COMMENT DELETED]
uru567

I am up to one game in three with the "you have disconnected and the game will end in xx seconds" problem. I play chess on other sites plus bridge on yet other sites, but I only get these connection issues with chess.com. Why don't they say something about it, like "we are taking these problems seriously"?

Ar_Pharazon

Playing fast time controls on chess.com has become near impossible. And it's clearly the site's fault; I (try to) play 3/2 and half the time my time disappears - I can tell it's not in my head when every lagging move is registered as having taken exactly 4.4 seconds. That's 4.4 seconds for any move that actually took less than 2 to make. There is obviously a degree of lag for other moves as well, which means that getting in time trouble automatically means I lose, unless I can pre-move everything.
This has obviously been happening across different computers and internet connections, and for far too long now.  It's not much to ask for a user experience that is at the very least not infuriating.

arrows1971
i have conection problems after last update and loses games because of it
uru567

In my case, these connection problems have got much better. No more lost games because of "you have disconnected ... etc." I do observe, though, that my opponents often suffer from a multitude of disconnect / reconnect events.

uru567

I take my last post back. I just lost a game because of "you have disconnected and the game will auto-resign".

barbaf
natureland wrote:

I'm having connection issues while playing chess on this website. I play Overwatch which is a downloaded game which requires one of the best updated computer specs today to play, and which requires a good internet connection. When I'm playing Overwatch, I never have any connection issues while playing. So, if I'm not having any connection issues in a game that requires one of the best computer specs today, but I'm having a connection issues in a browser game which can play on a horrible computer, my connection issue in that browser game must not be a problem of mine. Rather, it's highly likely to be a problem with the browser game itself.

 

So, what I'm trying to say is that there is a problem with the chess.com servers, and it needs to be fixed. I want to make the developers of chess.com aware of this, because I don't want to play chess on a laggy server.

 

barbaf
natureland wrote:

I'm having connection issues while playing chess on this website. I play Overwatch which is a downloaded game which requires one of the best updated computer specs today to play, and which requires a good internet connection. When I'm playing Overwatch, I never have any connection issues while playing. So, if I'm not having any connection issues in a game that requires one of the best computer specs today, but I'm having a connection issues in a browser game which can play on a horrible computer, my connection issue in that browser game must not be a problem of mine. Rather, it's highly likely to be a problem with the browser game itself.

 

So, what I'm trying to say is that there is a problem with the chess.com servers, and it needs to be fixed. I want to make the developers of chess.com aware of this, because I don't want to play chess on a laggy server.

 

I'm having a lot of problems every time I play. The computer slows down, connection losses and it is irritating losing when you're winning but they accuse the loss of connection. Too bad, I think they either fix it or many people will move to other sites, including myself

gambit-man
barbaf wrote:
natureland wrote:

I'm having connection issues while playing chess on this website. I play Overwatch which is a downloaded game which requires one of the best updated computer specs today to play, and which requires a good internet connection. When I'm playing Overwatch, I never have any connection issues while playing. So, if I'm not having any connection issues in a game that requires one of the best computer specs today, but I'm having a connection issues in a browser game which can play on a horrible computer, my connection issue in that browser game must not be a problem of mine. Rather, it's highly likely to be a problem with the browser game itself.

 

So, what I'm trying to say is that there is a problem with the chess.com servers, and it needs to be fixed. I want to make the developers of chess.com aware of this, because I don't want to play chess on a laggy server.

 

I'm having a lot of problems every time I play. The computer slows down, connection losses and it is irritating losing when you're winning but they accuse the loss of connection. Too bad, I think they either fix it or many people will move to other sites, including myself

The OP hasn't been online for over a year, so my guess is his issues were never resolved.

Staff used to say that v3 would be faster after v2 was turned off, but i'm not seeing any improvement...

M44xxxxx

wtf... this is just horrible... internet connection totally fine but game says "connection lost"... anyone knows a fix?

WithnailandEye

If this continues I also want my money back ..Has chess .com anything to say about these problems or are you just gonna keep blaming the customers PC's and network connections? 

barbaf

well well... I can see I'm not the only one tired of these site's problems. And it is getting worse and worse, not funny anymore. If no one will do anything despite all those reports, (I did report myself all those crashes already long time ago) next week I quit.

Gramigna81

I have the same problem, my connection work but I'm disconnected from the site and I lose the match after 30/40 seconds of disconnection and not after my 150 seconds. Very sad! Could you fix it?

Thanks