Fritz 16 error. Can you help me?

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joenapoleon

I bought the Fritz 16 SE. When I started the program *.exe. The window shows an error. APPCRASH, chessprogram 16.exe,  16.14.0.0,  Sview4.dll, 6.10.0.0. 

It's windows module problem, it means I should install some program or uninstall some other. What should I do? Thank you very much.