Games freezing against bots

Hi there.

Had an issue with a game, where I was playing a bot and the game froze; one of the staff-members has been attempting to obtain the assistance from the development / technical department in order to have the game reinstated by means of the department inputting the moves (which I handed to them) into the bot's game-history and so then appearing in my games-record. It is a game I would wish to have recorded because of the personal achievement in drawing with this particular computer - the game is most definitely a stalemate as no player can break through the interlinked pawn-structure. It has now been over two weeks, and the department still hasn't gone about what surely must only take fifteen-minutes (I work on PCs and so know this procedure would be fairly quick to accomplish). There is an outsourcing feel in the lack of personal response after a certain point, as if there is no-one behind the scenes (only the customer-facing staff-members). And to say, the bot knew the game was a draw but wouldn't just go along with or enact three-move repetition and instead simply moved different pieces back and forth to see if I would make a mistake and which I also understand to be unsporting. Had this been in an OTB tournament, an adjudicator would have had my opponent forfeit the game. I have to contest this lack of immediate response as customers use the platform with better intentions and appear to be punished for playing well. The staff-members then get it in the ear from the customers, while whomever is responsible for the platform remains quiet. This game isn't the most interesting, admittedly, while the point remains that I had to study my openings after time-out from playing Chess in order to attain that draw (straight-forward play, or not). Is it not the case that the platform should encourage good manners but also sporting play. Especially if heralded as a crucial resource in the Chess world of today, a viewpoint which I am not in argument with.

I swear I pinned a bots queen and then they never made a move GI UP GI UP AWOO WOO WOO

I can believe that you pinned a bot's queen and that they wouldn't then make further moves. The whole platform is run with an outsourcing infrastructure, so you can only complain about and not directly to tech-teams and which never comes to anything. Not a great way to treat their customers.