Head of Users Advocacy

Has anyone else had an Email from Yohann Kunders, Head of chess advocacy at Chess.com. Is he real as his name does not appear in the members list or is it a scam?

This is the Email I received from outside chess.com - there is a link to click on , not shown. I suspect a scam unless anyone can verify. Apologies to Kunder is email is real.

Hey there Keith

I’m Yohann from Chess.com — reaching out because you’re one of the most social players on the app! You know how much fun chess can be with friends.

We’re looking into ways to help the millions of players who are trying to connect and play with their friends, and I’d love to hear about what worked out for you.

Do you have some time for a quick chat?

Let’s help people make some chess friends!

Warm regards,

Yohann Kunders

Head of User Advocacy
Chess.com

That is a real person from the site that does surveys. As long as the email was from a Chess com address, it should be legitimate.

Cool, thanks - just checking before I click any links.

I received also the e-mail. But it doesn't link to chess.com but to https://chess-dot-yamm-track.appspot.com So I don't think it's a real e-mail.

I got an email from him too:

Hey there Rio

I’m Yohann from Chess.com — reaching out because we’re improving the free/paid tiers on Chess.com and I’d love to hear your opinions.

I’m not trying to sell you on anything, we’d just like to learn more about your understanding of our Premium features if you have a few minutes to spare.

Would you be up for taking a quick survey about your experience on Chess.com?

Warm regards,

Yohann Kunders
Head of User Advocacy
Chess.com

PS: I know this email looks automated, but it isn't. I'm 100% real and hoping to hear from you :)

 
 
 
 
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Did you took his survey? I also got an email from him

I didn't take the survey, I was scared it's like a hacker.

Best to not click into it.

I received the email to provide feedback about bots, and I did the survey, was a really quick one, then he proposed a call to discuss more so we meet for half an hour on that topic.
I can confirm it is legit and I didn't have to provide any personal info at any time

Hey [my name],
I’m Yohann from Chess.com, reaching out because you’ve played over 500 games on the platform! We’re looking into ways to help newer players enjoy the game and I’d love to hear about how chess clicked for you.

Do you have some time for a quick chat next week?
Schedule a chat with us
Warm regards,
Yohann Kunders
Head of User Advocacy
Chess.com
PS: This looks like an automated email but I’m 100% real and hoping to hear from you

Its a google meet but I'm not sure if I should face call or just use the audio only.

If you feel like assisting, do what you feel most comfortable with.