How do i get a refund for my membership
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Feb 19, 2018
0
#2
You probably can’t: there is no way for the chess.com staff to know if you were utilizing their services (forums, for example) or not during that period of time, even if you weren’t using your account
Don't worry this can be sorted:
Don't worry this can be sorted:
https://support.chess.com/customer/en/portal/articles/1444834-how-can-i-end-my-premium-membership-subscription-
Other articles:
https://support.chess.com/customer/en/portal/topics/620387-premium-membership/articles
Any questions/ problems then contact staff (in the dropdown menu select Billing):
https://support.chess.com/customer/portal/emails/new
Eric will be more than happy to refund you... in DESPAIR DOLLARS.
If your account was set to auto renew then yes they will refund you just contact customer service.
Feb 19, 2018
0
#7
BlargDragon wrote:
Eric will be more than happy to refund you... in DESPAIR DOLLARS.
whats that mean???
EthanLaserCatWei wrote:
BlargDragon wrote:
Eric will be more than happy to refund you... in DESPAIR DOLLARS.
whats that mean???
IT MEANS DON'T TYPE YOUR RESPONSE INSIDE THE QUOTATION BOX BECAUSE THAT CAN BE CONFUSING
Feb 20, 2018
0
#9
As someone mentioned above; if you contact support we will help you out the best we can. We don't want to charge people for service they were not using.
jdcannon wrote:
As someone mentioned above; if you contact support we will help you out the best we can. We don't want to charge people for service they were not using.
Hi sir im from the Philippines i tried your free diamond subscription i forgot to unsubscribe now im charged 3499 Philippine peso just yesterday can you help me get a full refind i just cancelled my membership after i was charged
My chess.com user name is ryabs22 and my email is [removed -- MS] sent someone from the support an email about it i still got no response my family really needs it now in this ongoing pandemic hope you can help
May 7, 2020
0
#11
ryabs22 wrote:
jdcannon wrote:
As someone mentioned above; if you contact support we will help you out the best we can. We don't want to charge people for service they were not using.
Hi sir im from the Philippines i tried your free diamond subscription i forgot to unsubscribe now im charged 3499 Philippine peso just yesterday can you help me get a full refind i just cancelled my membership after i was charged
My chess.com user name is ryabs22 and my email is [removed -- MS] sent someone from the support an email about it i still got no response my family really needs it now in this ongoing pandemic hope you can help
Due to the pandemic, support is getting a lot of tickets. It can take a couple of days for them to get to it.
I have the same problem. I forgot to turn off auto renew and im charged 100$. Today it's just the first or second day of my subscription so I hope you can give me my money back. I've already cancelled my subscription.
Jun 24, 2020
0
#13
Virtuoso98 wrote:
I have the same problem. I forgot to turn off auto renew and im charged 100$. Today it's just the first or second day of my subscription so I hope you can give me my money back. I've already cancelled my subscription.
You also need to open a ticket:
https://support.chess.com/article/346-contact-us
Hello. How long does it take for support to message back ? I have sent a request to refund my premium subscription that auto renewed but its
been almost 3 days and I heard nothing back. It really sucks that chess auto renewed for a entire year instead of going for a monthly subscription.
Norganas wrote:
Hello. How long does it take for support to message back ? I have sent a request to refund my premium subscription that auto renewed but its
been almost 3 days and I heard nothing back. It really sucks that chess auto renewed for a entire year instead of going for a monthly subscription.
It has been taking a week or more to process refund requests to support@chess.com. Please be patient.
As you may have heard, there has been a surge in demand for online gaming during the coronavirus. Chess.com is doing its best to keep up.
Virtuoso98 wrote:
I have the same problem. I forgot to turn off auto renew and im charged 100$. Today it's just the first or second day of my subscription so I hope you can give me my money back. I've already cancelled my subscription.
Same problem with me. I just wrote to the customer support and I'm praying to god that they refund me.
sabagiorgi wrote:
Virtuoso98 wrote:
I have the same problem. I forgot to turn off auto renew and im charged 100$. Today it's just the first or second day of my subscription so I hope you can give me my money back. I've already cancelled my subscription.
Same problem with me. I just wrote to the customer support and I'm praying to god that they refund me.
They will refund you, even though it is your fault.
I think it says something about the intelligence of folk on here that so many are willing to send off their credit card details and act surprised when they are charged.
If you don't want to sign up for an automatic renewal subscription....don't do it
I know I'm an idiot, I completely forgot about something that I should not have and this is only my fault. You really don't have to twist the knife though, do you? $99 is hell of a lot money in my country and after 3 days of waiting I still have not received any sort of reply on my mail. I hope everything gets sorted 
I am going through the same problem. I was going to cancel the auto renewal the night before, but couldn't do it on the app so I woke up to a 400 bill... I cancelled it as soon as I saw it but still got no reply from the refund support.
Feb 21, 2025
0
#20
vondvelt wrote:
I am going through the same problem. I was going to cancel the auto renewal the night before, but couldn't do it on the app so I woke up to a 400 bill... I cancelled it as soon as I saw it but still got no reply from the refund support.
You have to visit Support using the link on the bottom of the page (not the forums) and search for the refund form.
i had this account a year ago, but then i forgot about it, but it still made me pay around 1900 mexican pesos for another year, anyone know how to get it back?