How do you fix the chess.com page?

Sort:
Avatar of Spacestarzs
How do you fix it is has been so long since I got to see my on profile page please help
Avatar of Martin_Stahl
Spacestarzs wrote:
How do you fix it is has been so long since I got to see my on profile page please help

What do you mean? I'm not seeing any issues accessing my homepage or profile.

Avatar of Martin_Stahl
TheSwissPhoenix wrote:
Today on the website after the ddos attack half of the website is just not loading/missing, for example I cannot see notes/clubs/chess diagrams e.t.c, app works fine for me though.

If you're using a VPN or proxy, try disabling that.

Avatar of LittlePuffling

I’m having the same issue, the site is not working on Mac OS. Windows and the app seem fine.

Avatar of Martin_Stahl

For those with the problem, if you're on Safari can you post your Safari version and try a different browser?

Avatar of Martin_Stahl
TheSwissPhoenix wrote:
Yeah I think it’s a Mac OS problem as the same thing happened to me on google chrome. Also I don’t think I can post pictures on the app.

You're having the same issue on Chrome on the device?

Avatar of Debistro

Why the Leaderboards no longer show Blitz and Bullet for me? It suddenly changed after the Bullet Chess Championship, and now it's only showing Daily, Puzzle Rush, Puzzle Battle, etc.

Avatar of jamesthetall
Martin_Stahl wrote:

For those with the problem, if you're on Safari can you post your Safari version and try a different browser?

Safari 15.6 broken for me (hangs on loading main page), various other access methods fine.

Avatar of Martin_Stahl
Debistro wrote:

Why the Leaderboards no longer show Blitz and Bullet for me? It suddenly changed after the Bullet Chess Championship, and now it's only showing Daily, Puzzle Rush, Puzzle Battle, etc.

You should post in a separate topic about it

Avatar of Martin_Stahl

There have been some changes made. Those with the issue, are you still seeing problems?

Avatar of Martin_Stahl
TheSwissPhoenix wrote:
I’m still seeing the problems

What device type and what browser version? And to clarify, you're seeing the same on Chrome? If so, do you use a VPN or proxy?

Avatar of deleted-user290723
Spacestarzs wrote:
How do you fix it

Didnt you see it in animations? danny pulls some server cables and we pray for the best..

those are the actual images of maintenance

Avatar of LittlePuffling

Safari 15.5 on MacBook Pro (MacOS Monterey 12.4) still not working for me. No VPN or proxy.

I can log on but that's about it. Can't play or do puzzles or read messages.

Avatar of Martin_Stahl

Thanks.

Avatar of Martin_Stahl

Not sure it will help but has anyone tried clearing site cookies?

Avatar of LittlePuffling

First thing I did this morning. Didn't help, sadly.

Avatar of Martin_Stahl
LittlePuffling wrote:

First thing I did this morning. Didn't help, sadly.

Thanks. Wasn't sure since I hadn't seen it mentioned by anyone yet.

Avatar of LittlePuffling

Just found another recent thread about the same issue 

https://www.chess.com/forum/view/help-support/problem-on-safari

Avatar of Biart39

Same thing here.

As Chrome make my Mac crash I downloaded Mozilla for a try and it's working, and my mac has never been that fast...

Avatar of Martin_Stahl

The Safari issue should be fixed now.