how to earn the following achievements in chess.com

The achievement system is very much 'buggy' nowadays, so you will have to contact Support for them to manually unlock it for you.

Even if you do the 'proper channels' to unlock this 98% chance, it won't unlock it

ok after i open chess.com
what should i do
Click on 'Support', then 'Contact Support', write your ticket request.
can somebody please tell me how to earn the achievements INTROSPECTION AND THE SCOND OPTION