How to prevent game abandonment?

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Avatar of willbeason

I've just started playing on chess.com, and both of my losses so far have been from "game abandonment". Example: https://www.chess.com/analysis/game/live/6009957402

Usually when this happens, I'll make a move, and then the opponent's timer will count down like normal. After some time (~ 1 minute), the game immediately shows that I have lost due to abandoning the game. I don't get any warning that I need to reconnect - no flashing timers, no notification - the game just ends. I don't have any opportunity to make a move as I never see my opponent's move.

I'm using a wifi connection that consistently has 40Mbps download/4Mbps upload. chess.com tells me that I have an excellent connection with low latency. I can play online games (WoW, Diablo 3) and while there are sometimes lag spikes lasting a second, they certainly don't last the 55 seconds that it takes for the abandonment timer to run down.

I could switch to a wired connection, but that'll be annoying and take a few days. (I'm pretty sure this will resolve the issue?) Is there anything else I can do in the meantime that may fix this?

Avatar of baddogno

Might be something here that will help...

https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues

Oh and don't be shy about refreshing the page if your opponent seems to be taking too long.  Could be a temporary disconnect and you didn't get his last move.  Good luck!

Avatar of willbeason

I'll try that - I'd worried that refreshing might exit the game. Thanks!

Avatar of baddogno

You're welcome of course, but no guarantees on any of my advice...wink.png

Avatar of willbeason

Refreshing does seem to be helping. I just have to be really proactive about it, which unfortunately takes away from concentrating on the game.