Why not file a ticket and see what support has to say?
https://support.chess.com/customer/portal/emails/new
Of course if you haven't cleared your cache in a while, that could be the problem...
I cannot play the next move in daily chess
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I have18 games which are set for my turn to move but I cannot move. It comes back in replay mode with my next move already decided. All I can do is wait for all my games to timeout.
Johnclapson