I HOPE TO DRAW ATTENTION WITH THIS THREAD!!!

The Help&Support forum is misnamed, as the last thing you're getting for posting there is actual help or any sort of support. I'm sorry that I'm virtually forced to drag this out into the public, but I feel I've got no choice left. I hate thieves!

Doubt it, but we'll see about that.

Been in a tough spot and keep getting excited about getting premium

But I keep seeing threads like this........

You have to treat everyone right

Especially paying patrons on your site

This makes me incredibly hesitant

If i were you I would get a refund and use the money somewhere more useful (as it seems like a complete waste here if you not only don't get what you paid for but at least some sort of response in a reasonable Amount of time

And not doing such to make a point.

Just because it seems silly to subacribe to a place that has such terrible customer service

That's strange, because I paid for my membership through PayPal and my upgrade was instant. Hope it goes through for you real soon.

Realized yah should probably hit send on that message so they get it

That's weird, like wanmokewan my upgrade was instant.  Did you get a conformation email from PayPal?

My brother did the formalities for me ... those 5 bucks for Gold membership were withdrawn from his account which I instantly paid him back in cash (I'm a computer illiterate, I'm even hesitant using a debit card of any sorts). 

I can't ask him right now, but the payment was clearly visible on his withdrawal list the next moment he hit 'Enter' ...

          If you want to draw attention, you have to loosen up. Try some foul language. Trust me, I know!

These threads are everywhere

But not all of them are in ALL CAPS! 

L O L

Bad publicity, Chess.com, that whole pain-in-the-ass struggle is just generating a whole slew of bad publicity on your side!

(Hi, Anthony! :D)

http://www.chess.com/forum/view/help-support/purchased-a-diamond-membership-but-not-applied

             You could try a rain dance.

I sent in my membership and they promptly sent my money back, saying they didn't want people like me hanging around here.

Just kidding. I didn't have a bit of problem with PayPal.

Keep it. Good bye.

He left??!

You left?! Gosh and I thought you were back!  I blame Chess.com for this!!!

He is such a great member! I'm getting rid of my membership for this!

maybe chess.com is big enough to ignore complaints and still prosper

It's too bad the OP was so frustrated that he closed his account but I don't think chess.com was trying to steal $5.00 from him.  It is more likely that there was an issue with the payment.  

It was not his PayPal account so it could have tripped a fraud alert or the payment might not have gone through.  Sometimes these things feel like a personal slight even if it was not.

The OP's gone?? What?! Not a good reason to leave.