Is chess.com broken?

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Avatar of NewNameNewBeginning

It says reconnecting and my wifi is fine anyone pls tell me why is this happening?

Avatar of Martin_Stahl
TheCoolGuy0917 wrote:

It says reconnecting and my wifi is fine anyone pls tell me why is this happening?

 

I saw another post where someone was experiencing some server errors. Apparently Live Chess had a problem. Probably will resolve shortly.

Avatar of frankv2611

Same here. Looks like they erased the games that timed out when their servers went down

Avatar of zhi

Samay Raina was hosting another tournament on chess.com. Servers couldnt handle the amount of participants so servers broke... again lol 

Avatar of Martin_Stahl
frankv2611 wrote:

Same here. Looks like they erased the games that timed out when their servers went down

 

Any ongoing game during a restart or crash are aborted. 

Avatar of M44RT3N

Finally was about to win one in a loss streak and the the servers crash, what a day.

 

 

Avatar of PuzzleTraining_20onTwitch
Martin_Stahl wrote:
frankv2611 wrote:

Same here. Looks like they erased the games that timed out when their servers went down

 

Any ongoing game during a restart or crash are aborted. 

Wrong, I lost points when the game was aborted against an IM. So unfair.

Avatar of Martin_Stahl
PuzzleTraining_20onTwitch wrote:
Martin_Stahl wrote:
frankv2611 wrote:

Same here. Looks like they erased the games that timed out when their servers went down

 

Any ongoing game during a restart or crash are aborted. 

Wrong, I lost points when the game was aborted against an IM. So unfair.

 

Then it wasn't aborted. Maybe it didn't actually crash. You can open a ticket with support and they may refund the points from that game.

 

https://support.chess.com/article/346-contact-us

Avatar of Martin_Stahl
Swen7AWinter wrote:

Rightly said, @TheCoolGuy0917. I experienced it once, probably a week ago when my wifi was sufficient. Suddenly my clock in the game halted for a while and it appeared that my opponent's clock was lagging. Might be a bug and hope it will be settled soon!

 

That sounds like a relatively normal disconnect/lag.

 

https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues

Avatar of NewNameNewBeginning
Martin_Stahl wrote:
TheCoolGuy0917 wrote:

It says reconnecting and my wifi is fine anyone pls tell me why is this happening?

 

I saw another post where someone was experiencing some server errors. Apparently Live Chess had a problem. Probably will resolve shortly.

 

Ok tysm