I tried to upload just a single photo but no luck. The banner reads, "You may not use analysis while playing chess. See our fair play policy."
The image is only 1.42Mb. I don't know why it won't upload. The rest were just the photos of images spelling out how I got to that practice site to test my future moves.
I created another post titled fair play policy but I didn't get a clear answer. Apologies for redundant questions, but I'd hate to pay for a premium account and turn around and have a banned account because I may be misunderstanding something. I haven't been able to get a human via the support chat so I don't know where else to go. I doubt anybody has been using my account, but I changed my password anyway.
I do have the chess.com browser open to play the game, and I have the app open on my iPhone. Both are on VPN and I doubt I selected the same VPN location for both.
Image #1 shows the blue warning banner at the top. You can see the analysis button is turned off and the black/white position analysis slider is not active. I went through the steps #1 - #6 to load a game like this into the PRACTICE >> ADD POSITION OR GAME PGN, then I go through different options to consider my next move. I'm playing a daily game with a 3 day timer and this is the only place I see the warning. I do not see the warning in my rapid games. The moves I'm considering with the practice options have always been 100% my own with no assistance human, AI, or my smart dog. I just use this area to consider my next move. Once I find my move I go back and make the move and go on to my next game. I don't consider this cheating since I'm not obtaining any help, but I do not know why I have seen this blue warning banner at least 4 times now in my daily games with 3 day timers.
Please, can anybody tell me how to get in touch with a human at chess.com to assist me with this issue?
Wow, I tried attaching screenshots and the forum said something about external links, but they were direct uploads from my saved files which were screenshots. Anyway, if you want to visualize what I'm saying above, go to the lefthand side and mouse over LEARN, then PRACTICE, CUSTOM POSITION, ADD POSITION OR GAME (I'm using the PGN copy/paste) , then I click add game and I start reviewing my optional moves.