Можетe здесь жаловаться: http://support.chess.com/customer/portal/emails/new
Но сначала прочитайте это:
https://support.chess.com/customer/en/portal/articles/1444877-what-should-i-do-if-another-member-is-rude-or-abusive-?b_id=12321
https://support.chess.com/customer/en/portal/articles/1444785-my-opponent-said-some-very-abusive-and-rude-things-what-should-i-do-?b_id=12321
Здравствуйте, американец оскорбил мою мать, хочу поябидничать и пожаловаться, как это можно сделать. Цитирую " Your mom just called me. I am going to go over to her house and have "dinner" probably dessert too " His name - [public naming/shaming not allowed. https://support.chess.com/customer/en/portal/articles/1444785-my-opponent-said-some-very-abusive-and-rude-things-what-should-i-do- -- MOD]