membership level
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I have upgraded my membership level but cannot find any indication on chess.com of my membership level (I.e. gold, platinum, diamond). I your level shown in any of the settings on the website?
If your payment has gone through, there should be something beside your name to show it. So, since there isn't, you need to contact Billing to find out what's going on...
https://support.chess.com/customer/portal/emails/new?ticket[custom1]=Billing