Response from chess ai

If you report somebody for cheating, you get the long  explanation about the process.  The interesting  thing is the statement.  If the account is not closed within a few days then they MOST LIKELY DID NOT CHEAT.  Does mean they didn't really check or they have no idea and just blow it off.  They either did or did not.  Most likely did not, but also most likely did.

Just a ramble from a crabby old man

Everyone be safe and well.

If you want to report someone, use the option in their profile.

https://support.chess.com/en/articles/8562517-how-do-i-report-someone

If you use the Help tool, you have to get to and option to Contact Support directly; the AI response just give information and are not ticket and do not report

Mr. Stahl,

Not questioning the process. Questioning the statement, most likely did not cheat. It is yea or nay, not maybe or maybe not.

If you report an account for cheating and the account is still open after a few days then either

• There's insufficient evidence of unfair play 
• There's no evidence of unfair play 

That is not what the statement said, but a job well done in the cya department. Have a nice evening.