Royal Chess Mall

Today the new norm is;

Good luck finding "any" company that provides a service or product without them finding some angle to SCAM YOU! OR, completely avoid responsibility with things go wrong, This 100 percent part of their business plan, Go ahead, try to prove me wrong! Internet service, ATT phone bill with BS charges, auto mechanics selling you services they DON'T DO, IT guys scamming you on computer repairs, Insurance company's tripling rates and good F--ING luck processing a claim when you need it. This list could include hundreds more...but you get the point!

The first thing that comes to mind....I'm going to put them on BLAST on social media...which has zero effect unless a news channel picks up on it....

How often is someone motivated to go out of their way to give praise about a company that has treated their customer very good...? Not often enough.

Lets talk about Royal Chess Mall, RCM

Royal Chess Mall did something, that by today's standards is not normal....at least by my experience. Let me explain...

1) Aprox 5 months ago I purchased an awesome set; 1849-50 Leuchars Cook Staunton Chess Pieces Only set - Ebony Wood & Antiqued Boxwood - 4.5"

2) They arrived and I found maybe 3 pieces had very small cracks at the base, and the antiqued coloring was a little on the orange side...and not what I was expecting

3) email sent to RCM noting my concerns...with pictures...

4) our time zones are a day apart so the communications process is; send email, receive response next day when Im at the office. Here is where the above normal customer service happens.

5) the very next morning I'm reading an email from Manwinder, Customer Success Manager Team Royal Chess Mall; in so many words, they are working on producing replacements and will send them out ASAP.

6) after giving some long thought on this, I decided to take a chance and ask a special request; I'd be willing to KEEP the set I received as they are if I could have a custom order produced exactly at the same set I received only without the antiquing effect, basically just boxwood.

7) next morning email; yes we accept offer please note it will take aprox 6 weeks to produce, of which i was happy to agree...

8) received the 1849-50 set, 100 percent awesome craftsmanship....I was shocked and very happy...HOWEVER FedEx crushed the box and broke chips off the base of 4 pieces...there was smoke coming out of my ears...

9) Manwinder quickly replied to my email, agreed to begin the process of replacing them, no questions asked... We did the 20 photos of box packing and damage...only to have FedEx reject the claim....In the process of ALL THIS NONSENSE, I placed ANOTHER custom order

10) I wanted a set with a solid wood base for use with the chessnut pro, economy priced around 250 dollars, bud rosewood and boxwood cook style to match the 1849-50 cook style. All my sets are ebony and box wood...i wanted to start adding some nice color to my sets...

11) after giving Manwinder, a break from my emails and special requests, I decided to check on the status of said items...

12) email came in next morning; replacements for the 1849-50 cook set are being processed and will take some time, the custom solid base bud rosewood set has already shipped, here is the tracking--I was shocked to see I was to receive them the next day along with a discounted NICE chessboard!

13) Last friday I received said set and board; As I began unwrapping each piece I was waiting to find some damage--every piece was PERFECT! Every piece was awesome in that the set as a whole was 100 percent perfect, no piece was polish more than the other, the nights all matched perfectly...and the style of the rooks and bishops all are exactly perfect and as I like them to be...regarding the 1849 style.... I was truly not expecting to be so impressed.

13) I'm trying to add a few photos of my process of adding the electronic chips so you can get an idea of what I'm talking about.

Nice set