Searching takes very long

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Daniel_Dey
I am playing on Android, and searching for 5 min games sometimes (many times) takes too long. Is there a setting I can change on phone app? Is there a way to know how many players are currently playing?
Daniel_Dey

Lol cyclobean but do you know any helpful advise? please?

manekapa

https://www.chess.com/forum/view/help-support/cant-find-any-game

Martin_Stahl

https://support.chess.com/customer/en/portal/articles/1622811-how-are-seeks-matched-in-live-chess-

 

Play on the most stable connection you can, so wifi would be better then cellular data in many cases. Make sure your seek restrictions are not too narrow.

Daniel_Dey

I just contacted the support, they advised me to uninstall the app, clear app data from settings and then re install, that solved my problem. Earlier it took about 5 min to search for a game now it searches in about 3-5 seconds. Thank you guys for your input.

RustyButton

I have a 1GB wired connection with all devices working fine - Im playing on windows 10 through google chrome and cant find a game - 10 min rapid.

Martin_Stahl
RustyButton wrote:

I have a 1GB wired connection with all devices working fine - Im playing on windows 10 through google chrome and cant find a game - 10 min rapid.

This should be better now