Assuming you are referencing the Carlsen-Nakamura game, when Naka's draw claim was denied because the same position was reached, but not the same player to move. That is a small mistake, and it happens every so often (it just happened that it was in a high-profile game this time). Things like that happen.
If a player makes too many incorrect claims (I think it's three), then they get forfeited. But not for one, and the penalty for one is your opponent getting 2 extra minutes on their clock (which Carlsen did get).
c'mon they are able to play blindfold but mistake when claiming three-fold repetition. Chess professionals should be required to be in control of all aspects of the game: time, castles, repetitions... etc. If you don't have the ability to remember if position has been reached three times, you should not be able to claim a draw, or at least know that if you fail you lose the game.