THIS SITE IS GARBAGE
https://support.chess.com/article/648-what-do-i-need-to-know-about-fair-play-on-chess-com
If you ever feel someone is using a disallowed resource, you should report them.
https://support.chess.com/article/209-how-do-i-report-someone
The site takes the issue seriously, but this isn't a discussion allowed in the forums. However, most players are playing fairly.
https://www.chess.com/article/view/chess-com-month-in-review-june-2021
