Ok GnrfFrtzl ... I'm assuming you are staff ... let me ask of you ... how many thousands of customers are on-line right now ... paying customers ... and "No one works full time"?
Ok ... but ... members are frustrated with the scoring system ... it is overly onerous ... even if you get a correct answer you still lose points ... and that should not be the case ... maybe only a point for slow-but-correct answers ... but change is asked for and no commitments are forthcoming from (part-time) staff ... comment please?
Staff have commented on other threads that there will no longer be points deducted for correct answers on Tactics Trainer. That will take effect with V3. I haven't heard a lot more detail than that, but you can try it out by clicking "Try the new Chess.com!" at the bottome of the screen.
there is free food in the store