She looks like a real person to me. She is a FIDE Arena employee. I think she is the one who emails people (if I am not mistaken). Where are the other "I've counted 48 bots so far". I am also new in FIDE arena. I just paid premium membership. My experience is very good so far. I read chess books. I am practicing here in chess.com. I play rated serious games there. And it is improving my game. Overall, it is getting me motivated to train hard. Trying to get AFM through rapid. And maybe will train blitz for arena IM if I cannot get it in rapid.
I don't deny that there might be a real person by that name (there's certainly a real person in the avatar picture) and that real person might be one of their employees. But a real person clearly isn't playing this account's games. Real people don't average a quarter of a second per move every move of every game. And they don't forget to recapture on the same queen exchange a dozen times. If you go to the Cheating Forum on this site, probably 100% of the people you ask will tell you that's a computer playing.
Now, to be clear, none of the games I played were FOA rated. You need a paying account to play those, and I don't have one. These were all played using the site's regular rating system. If you only play FOA rated games, that might explain why you haven't seen it.
Oh ok, maybe your points are correct. I have not experienced robot suspicion in the premium pool yet. All games I played so far feel so human.

She looks like a real person to me. She is a FIDE Arena employee. I think she is the one who emails people (if I am not mistaken). Where are the other "I've counted 48 bots so far". I am also new in FIDE arena. I just paid premium membership. My experience is very good so far. I read chess books. I am practicing here in chess.com. I play rated serious games there. And it is improving my game. Overall, it is getting me motivated to train hard. Trying to get AFM through rapid. And maybe will train blitz for arena IM if I cannot get it in rapid.