something tells me that other site is lichess . org
and yes chess.com is p2w the only reason why i have diamond is because a family member said they would pay it for me
chess.com locks everything behind a paywall and i recommend using lichess
lichess has like 0 players tho
I tend to think the site uses algorithms to keep players on the losing side, over the past year I have been close to breaking even but I've never won more games than I have lost.
mathematically impossible
for every game someone loses, someone else wins
btw ppl with positive win rates do exist, like me (last time i checked)