@Erik. Can you please repeat the ratings increase, I must have been asleep and missed it.
When this was done 4 months ago the advice was to contact support if you didn't get an increase and they'd take care of it for you. Are they still making adjustments? Only one way to find out, file a ticket:
https://support.chess.com/customer/portal/emails/new
@Erik. Can you please repeat the ratings increase, I must have been asleep and missed it.