Unfortunately people have a history of being nasty in Chat. It is easier just to play the game and not chat.
If you find yourself playing the same people all the time send them a message (after your game) and ask if they want to schedule a time to play a game.
Cheers!
its getting more frustrating to play when most--- almost --all players refuse to use the chat function for simple questions or inquiries -- when you play a game live in person game - you at least acknowledge the person you are playing-- no matter what the skill level - come people at least let the person at the other end know your not a bot at least