2nd time my son's account is closes due to fair play policy, and he did nothing wrong

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Avatar of Jhon_isol

Hi, simple question here, what's happening with your fair play verification system?

I have 13 years old kid that's just starting to play chess, he loves chess and he's getting contant bans from chess.com that are are ruining his experience. This time he was just playing with me (I pay his membership), we usually make a lot of mistakes as we're both beginners, in our last game he just moved the horse and he was banned (again). I can assure you he's not using any sort of external help or anything. What's happening here? 

his account: Nico_Blue456
My account: Jhon_isol

Thanks

Avatar of Jhon_isol
TheNameofNames wrote:

they dont like your family

Possible, i got banned once too without reason