account disabled

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Martin_Stahl
PrinceOpiala wrote:

My Account Was Disable, I don't know why it was disable I really like that account because it was high elo and i play it everyday but today when I open it it was disable and I didn't see and there was no message in my email what should i do?

If you look at the profile it will show the closure reason and a link to the article that explains theat type of closure.

You can contact Support using the option in the menu and get your options.

Raiyanulthedeath13055

(for every one}plz report in this account [public reporting isn't allowed -- MS] and play with her a match and make her angry by massege or in game chat room

Martin_Stahl
Raiyanulthedeath13055 wrote:

(for every one}plz report in this account [public reporting isn't allowed -- MS] and play with her a match and make her angry by massege or in game chat room

https://support.chess.com/en/articles/8562517-how-do-i-report-someone

Asking other members to report someone isn't allowed and you should report them directly to staff.

Raiyanulthedeath13055

ohh i see thank u Martin_stahl.

NMjosh_24

my account got disabled because i was aborted 2 games yesterday because of unexpected power interruption

NMjosh_24

how can i retrieve my account i dont have email address used to log i only used facebook account

Martin_Stahl
NMjosh_24 wrote:

my account got disabled because i was aborted 2 games yesterday because of unexpected power interruption

Accounts aren't closed for aborting a couple of games

Martin_Stahl
NMjosh_24 wrote:

how can i retrieve my account i dont have email address used to log i only used facebook account

You would have to contact Support using the option in the menu

MGleason
Falcon_egypt91 wrote:

My account was closed and I don't know why. You sent me a message saying it was a violation of the gaming policy, but I think I didn't do that.

Please review the fair play rules and ensure that you follow them: https://www.chess.com/legal/fair-play

This includes prohibiting things like using computer assistance in your games, allowing someone else to play on your account, and playing rigged games. Doing things like that will lead to your account being closed.

Nuclearexplosion1

Same thing, unfortunately I closed my other chess account by mistake, and don't know how can I recover it. Even though I contacted the chess.com support but I didn't receive any emails yet on how can I recover it. I'll appreciate any help thanks.

Akaanksh_07

My account has been disabled for no reason please do enable my account, Actually I won 6 matches continues then suddenly my account got disable can I get to know the reason

akaankshappu@

Akaanksh_07

My Gmail is akaankshappu@ and my username akaankshrocky has been disabled and I don't know what did I do wrong

MGleason
Akaanksh_07 wrote:

My Gmail is akaankshappu@ and my username akaankshrocky has been disabled and I don't know what did I do wrong

@akaankshrocky77_77877777?

That's a ban for fair play violation.

Please review the fair play policy: https://www.chess.com/legal/fair-play

Also this support page: https://support.chess.com/en/articles/8568369-what-do-i-need-to-know-about-fair-play-on-chess-com

There are several ways to violate fair play rules; sandbagging (intentionally losing games to lower your rating), allowing someone else to play on your account, rating manipulation (playing rigged games against yourself on another account) and more.

But the most common one is using computer assistance in your games.

All of these are considered cheating, and people get banned for it.

Please ensure you follow the fair play rules going forward on this new account, and you will be fine. happy.png

kunalsingh1205

My friend’s account named shreyankakkar has been disabled. Can you please tell the exact reason of the ban please. He has never used any computer assistance in his games. Please give appropriate reasoning for the ban.

DrSpudnik
kunalsingh1205 wrote:

My friend’s account named shreyankakkar has been disabled. Can you please tell the exact reason of the ban please. He has never used any computer assistance in his games. Please give appropriate reasoning for the ban.

How would you know there was no funny business? Aside from the terrible rating. I'd want to at least be able to pretend I was an Expert or Master.

Martin_Stahl
kunalsingh1205 wrote:

My friend’s account named ... has been disabled. Can you please tell the exact reason of the ban please. He has never used any computer assistance in his games. Please give appropriate reasoning for the ban.

If you look at the profile it will give the general reason along with a link to an article explaining that type of closure

shanu_x05

My a/c "shanu2002s" Has been disabled, why?

I want to know the exact reason.., how can I retrieve that my a/c?

Martin_Stahl
shanu_x05 wrote:

My a/c "shanu2002s" Has been disabled, why?

I want to know the exact reason.., how can I retrieve that my a/c?

If you look at the profile it will give you the basic reason with a link to an article about that type of closure. If you want additional information you'll need to contact Support directly using the option in the menu

MagnusAnvesh

I didn't know what happened I gave my phone to my brother as my phone is old he got banned I don't know why but please recover his account if we did something wrong please tell us we will never do it again

Username Aaandvesh

MGleason
MagnusAnvesh wrote:

I didn't know what happened I gave my phone to my brother as my phone is old he got banned I don't know why but please recover his account if we did something wrong please tell us we will never do it again

Username Aaandvesh

That's a fair play ban, and from a glance at the games it looks to me like he was cheating pretty blatantly.

He should contact support and ask for a second chance in a new account.

Also, make sure that even if you share phones, that you never share accounts; you should each have your own account and never play on the other person's account.