Make sure you contact the Support team via https://support.chess.com/article/346-contact-us - you should get an automated acknowledgement immediately in the email inbox you specify, and the Support team will contact you on that email. It's been pretty busy lately, so the wait times are something like 7 days, I believe. Post again if you haven't heard back from them by then.
Account got hacked and recurring charges already amount to 666$
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Jun 3, 2020
0
#3
Hi Chess.com It has been 13 days since i was billed without my consent, I have not yet received my refund. Kindly work on it, Regards. Learned brother, Lawi Mwangwale.
Jun 3, 2020
0
#5
nswazi wrote:
Hi Chess.com It has been 13 days since i was billed without my consent, I have not yet received my refund. Kindly work on it, Regards. Learned brother, Lawi Mwangwale.
Did you open a ticket with support to request the refund?
https://support.chess.com/article/346-contact-us
what happened
Jun 13, 2020
0
#7
Brenda from Chess.com support is awesome. She resolved all the issues quickly.
i have been robbed
you had given me membership but i have no membership
plz give me back my membership i need it because I make youtube channel and make puzzles and puzzle battle so plz !@billybopiza give me membership
i had won the tournament you organized and the prize was membership so give me my memberhip
who ?
My account got hacked and someone gifted a lot of members on a monthly and yearly basis for diamond and gold membership. There is no way to block it or delete the credit card on the file. Even my own diamond membership says that yearly membership is valid only till Dec, but was charged for the whole year. Chess.com is so insecure, there is no 2 factor authentication for login or payments. You have saved the payment info freely and there is no way to delete it.
I have written to support twice with all the transaction details. Someone please help.