Same thing happened to me.
Chess.com through the browser is slow and lags.
account locked on new mobile phone.
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Apr 26, 2017
0
#3
Hey I have the same issue. Did you solve it by any chance? If so, any help would be greatly appreciated!
Jul 24, 2020
0
#5
kawaii-desuu wrote:
Hey I have the same issue. Did you solve it by any chance? If so, any help would be greatly appreciated!
The OP hasn't been on for a few months.
You'll probably need to work with support.
https://support.chess.com/article/346-contact-us
I have recently acquired a new mobile phone and after downloading the app and entering my username and password, I was informed that "Your account is locked. Please login at Chess.com." I did this but it had no effect. I am able to use chess.com through the browser but the app still says the same thing. Help would be appreciated.