Are you guys working on the phantom mut glitch
Sort:
Pile_Of_Dirt
Jul 8, 2025
0
#1
Title
Jul 8, 2025
0
#2
No. No one has yet explained what it really is.
If you were actually muted, you couldn't post here in the forum.
If it is something real, use the bug report tool to let Support know. (You find the bug report tool on the Support page-- not in the forum.)
Jul 8, 2025
0
#3
Pile_Of_Dirt wrote:
Title
Is it the red banner saying something about posting too often?
Jul 9, 2025
0
#4
No Im on mobile people with the bug can post they just can’t comment on mobile it says sometimes oops couldn’t authenticate with the server.
Jul 9, 2025
0
#5
Pile_Of_Dirt wrote:
No Im on mobile people with the bug can post they just can’t comment on mobile it says sometimes oops couldn’t authenticate with the server.
Which app and app version?
Jul 9, 2025
0
#7
Phantom muting affects all versions of chess.com according to my own experience as well as others. It might be a bug that has to do with the posting limit being inconsistently brought down. Sometimes I get this after posting twice or 15 times. I don’t know it’ll that helps or if you care but yknow it’s there.
Jul 9, 2025
0
#8
Is this what's being seen (web and app)?
https://www.chess.com/forum/view/off-topic/phantom-mute#comment-116616616
Jul 9, 2025
0
#9
Martin_Stahl wrote:
Is this what's being seen (web and app)?
https://www.chess.com/forum/view/off-topic/phantom-mute#comment-116616616
Yes.
Jul 9, 2025
0
#10
Then it's not really a mute. I believe the app is hitting the same thing the website does and the banner on the website is the reason.
Jul 9, 2025
0
#11
Martin_Stahl wrote:
Then it's not really a mute. I believe the app is hitting the same thing the website does and the banner on the website is the reason.
So how do we stop it from happening?
Jul 9, 2025
0
#12
I think it's based on quick consecutive posts and may include replies and new topics in that. So if you post a little less often it's less likely to occur.
Jul 9, 2025
0
#13
I have no idea how to code and I'm probably making this sound a lot easier than it actually is, but couldn't you just remove it?
Jul 9, 2025
0
#14
DanishDefence64 wrote:
I have no idea how to code and I'm probably making this sound a lot easier than it actually is, but couldn't you just remove it?
Pretty confident that's not something that will be done. Staff could tweak how it works but they're unlikely to remove it.
Jul 9, 2025
0
#15
Martin_Stahl wrote:
DanishDefence64 wrote:
I have no idea how to code and I'm probably making this sound a lot easier than it actually is, but couldn't you just remove it?
Pretty confident that's not something that will be done. Staff could tweak how it works but they're unlikely to remove it.
Why?
