Nmbilly62 wrote:
I had thought that I turned off auto-renewal after ordering a year diamond subscription. I received an email saying that my credit card was charged for another year subscription, and I immediately contacted chess.com through message to customer support. It has been several days and I have only received a confirmation of contacting support. How long does it take to get a refund from chess.com for unwanted auto-renewal or even hear from customer support after submitting a refund request.
It usually takes at least several business days.
I had thought that I turned off auto-renewal after ordering a year diamond subscription. I received an email saying that my credit card was charged for another year subscription, and I immediately contacted chess.com through message to customer support. It has been several days and I have only received a confirmation of contacting support. How long does it take to get a refund from chess.com for unwanted auto-renewal or even hear from customer support after submitting a refund request.