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billing problem…

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Avatar of MagnusCarlsenOfficialFR
MagnusCarlsenOfficialFR
May 18, 2023
0
#1
Hello,
A week ago I bought chess premium for month to see if I like it,
But today my free trial has ended and you charged me for an yearly subscription I want to cancel my premium and plz give me my money back.
Ty anyway
Avatar of Martin_Stahl
Martin_Stahl
May 18, 2023
0
#2
MagnusCarlsenOfficialFR wrote:
Hello,
A week ago I bought chess premium for month to see if I like it,
But today my free trial has ended and you charged me for an yearly subscription I want to cancel my premium and plz give me my money back.
Ty anyway

You'll need to open a ticket with support directly

https://support.chess.com/article/572-what-are-your-payment-policies-refunds-services-currency-etc

Avatar of MagnusCarlsenOfficialFR
MagnusCarlsenOfficialFR
May 18, 2023
0
#3
Thank you
Avatar of MagnusCarlsenOfficialFR
MagnusCarlsenOfficialFR
May 18, 2023
0
#4
@martin_stahl
Avatar of MagnusCarlsenOfficialFR
MagnusCarlsenOfficialFR
May 18, 2023
0
#5
How should they contact me ?
Avatar of Martin_Stahl
Martin_Stahl
May 18, 2023
0
#6
MagnusCarlsenOfficialFR wrote:
How should they contact me ?

They contact you on the email you use on the form. It would be best if that matches the one in your account as well.