Board won't show for daily chess

Sort:
specialherbo

Hello, my board simply isn't loading for daily chess/online play. I can briefly see the settings gear in the corner but after that I'm left with the chess.com UI on a blank grey screen. It loads just fine for puzzles. I've cleared my cache, disabled adblocker, restarted firefox, restarted my computer--nothing seems to be working. Any advice would be appreciated.

 

Edit: I'm able to access my daily games as long as I use a VPN with an address based outside of North America

Random314159

I am having the same problem--cannot get to my daily games on either my iPad or my Mac. I experienced this yesterday, but then it was working last night, but now it isn't working again. 

I hope it gets fixed before I lose all of my games by running out of time.

Knight_Ops

Same.

Martin_Stahl
specialherbo wrote:

Hello, my board simply isn't loading for daily chess/online play. I can briefly see the settings gear in the corner but after that I'm left with the chess.com UI on a blank grey screen. It loads just fine for puzzles. I've cleared my cache, disabled adblocker, restarted firefox, restarted my computer--nothing seems to be working. Any advice would be appreciated.

 

You might try clearing your browser cache.

specialherbo
Martin_Stahl wrote:
specialherbo wrote:

Hello, my board simply isn't loading for daily chess/online play. I can briefly see the settings gear in the corner but after that I'm left with the chess.com UI on a blank grey screen. It loads just fine for puzzles. I've cleared my cache, disabled adblocker, restarted firefox, restarted my computer--nothing seems to be working. Any advice would be appreciated.

 

You might try clearing your browser cache.

As stated above, I already did that.

Martin_Stahl

Do you have issues also with the menus expanding?

AlrightAlric

I am having the exact same problem. I have tried multiple browsers and clearing cache, cookies etc. The menus are not expanding and some buttons falt out do nothing when clicked.

specialherbo

Yep

OrlandoDeBois

Same issue here

jmsaucier91

Here is the error in the console: 

 

Uncaught TypeError: Cannot read property 'remove' of undefined
at hideEnPassantNotification (play__stable.client.9007a641.js:2)
at Object.onSelectBoard (play__stable.client.9007a641.js:2)
at Object.init (play__stable.client.9007a641.js:2)
at play__stable.client.9007a641.js:2
at Array.forEach (<anonymous>)
at initPlay (play__stable.client.9007a641.js:2)
at Module../web/play/index.js (play__stable.client.9007a641.js:2)
at __webpack_require__ (play__stable.client.9007a641.js:2)
at Object.0 (play__stable.client.9007a641.js:2)
at __webpack_require__ (play__stable.client.9007a641.js:2)
at checkDeferredModules (play__stable.client.9007a641.js:2)
at play__stable.client.9007a641.js:2
at play__stable.client.9007a641.js:2
hideEnPassantNotification @ play__stable.client.9007a641.js:2
onSelectBoard @ play__stable.client.9007a641.js:2
init @ play__stable.client.9007a641.js:2
(anonymous) @ play__stable.client.9007a641.js:2
initPlay @ play__stable.client.9007a641.js:2
./web/play/index.js @ play__stable.client.9007a641.js:2
__webpack_require__ @ play__stable.client.9007a641.js:2
0 @ play__stable.client.9007a641.js:2
__webpack_require__ @ play__stable.client.9007a641.js:2
checkDeferredModules @ play__stable.client.9007a641.js:2
(anonymous) @ play__stable.client.9007a641.js:2
(anonymous) @ play__stable.client.9007a641.js:2

Random314159
Martin_Stahl wrote:

Do you have issues also with the menus expanding?

Yes, and this makes it impossible to file a bug report or to contact tech support. As far as I can tell.

luvisabela

same here

pawnslayer1999

same issue here

Glammother

same here

specialherbo

This was posted in another thread, I just tested it out and it works for me. This is only helpful if you're trying to play live chess however. Still haven't found a way to access daily games.

 

"So I found out how to play live chess too, go to URL: chess.com/live and it will work. I think what is happening when you click the play button is taking us to chess.com/play/online which is the beta and clearly not working"

Martin_Stahl

I'm not absolutely certain, but I think the CDN being used by the site has some regional servers that must have bad cached files that are causing the problems.

 

I'm not seeing issues, but I'm hitting a different content server, if my thought is correct.

LarryZTurtle

Same here for daily games.

volunteers1998

It's very odd - I can still see and make moves in the Vote Chess games I'm involved in, just not the daily games.

specialherbo

I think you're right, as far as I can tell everybody having this problem is in North America--I just switched on my vpn and I'm able to access my games now.

specialherbo

Sidebar is also working when I used a vpn.