Bug Report: Facebook Integration

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Avatar of ChrisDircks

I took another look at the facebook integration, and now there's a feature to merge my chess.com and facebook chess.com accounts.  Great, except I get this error message: 

Error 717: This account is already premium. Not able to merge.

Avatar of kohai

Hi there. The error 717 is caused when the facebook and Chess.com accounts are trying to be merged while facebook account still has its two week free trial on it.

If you can message me the name of the facebook account to confirm, i can remove the diamond, you can then successfully merge, and i can re-add the remainder of time to the account (once you contact me to let me know the name on the merged account).

Avatar of MarkHundleby

Hi kohai - I'm having the same problem/error message, although I set up my facebook chess waaay before starting a Chess.com account. If you are still the go-to person for this problem, I will message you my information.

Cheers, Mark

Avatar of kohai

Thanks Mark

Avatar of JulieShepardPowell

hello, i am having this same issue kohai...can you help me as well, same error message...thanks! 

Avatar of elsanchez

Hi kohai, i'm having the same problem.  My facebook name account is AlejandroSanchez. Any help is appreciated.

Best regards, Alejandro

Avatar of kohai
elsanchez wrote:

Hi kohai, i'm having the same problem.  My facebook name account is AlejandroSanchez. Any help is appreciated.

Best regards, Alejandro


Try now :)

Avatar of elsanchez

It worked. Thank you so much :) have a nice day

Avatar of midnighrdr

My attempt to play chess fails with "A problem w,internet explorer caused this page to close and reopen."

Problem is the gui for chess won't load.

Avatar of piratepete

Hi, could you merge piratepete and PeteMcAllister?

Thanks.

Avatar of kohai

piratepete are you having a problem doing this yourself ?

If so could you explain the problem please :)

Avatar of piratepete

Same as above, error 717 `Membership is already premium'.

Avatar of kohai

That happens when their is a premium membership on your facebook account.

If i looked at the correct facebook account for you, that premium on your facebook account expires tomorrow. Once it has, you will then be able to successfully merge the accounts.