Bug reporting from mobile app

Hi

big fan of you during last two weeks

found some bugs from using mobile app

wanted to share/report it but it is pretty hard task from mobile app

Could not write this message with first try

Cursor disappeared ( using iphone 7 and 13.3), I am not going to try again uploading an image to this forum post. Last try lost whole new message state and had to write this all again

I am really happy with the game experience and how fast it is - just got an error/bug when accepted a request for rematch and I was not able to start any mach after that - (null) is not available to play

maybe its reported already but it was really hard to find the way to report bugs as instructions are for desktop app 

Your account is going to be locked …..

Because having multiple accounts is against chess.com’s rules

I am not sure what happened, you might need to restart your device maybe? Or disconnect from internet and reconnect again?

I never tried to use through Apple ID, but I don’t think it make a difference. I suggest you report your issue to chess.com

I sent them something yesterday I will check whether they replied, one minute…

Yeah, I just check and they didn’t reply yet. I guess they need 2 days maybe. Just be patient and wait

perhaps not a big, but showing moves that don't count - ie checks and checkmate after time runs out is a frustrating defect imho. losing on time with a checkmate showing kinda sucks.

I just finished a game. It was a mate in 1. I had 1 sec left on the clock. As soon as my opponent made his move I gave him the check mate. Moved my queen to c7 and my rook was on c1 while the enemy king was on c8. I have checked the game several times even did the self-analysis. There were no threats to the queen and there was no way to block the check mate. Still it showed that I lost on time. Can you look into it? I can share the game jf you want.

It always says null is not avalibe to play I don't know why can you find a soltion btw I am playing in a ipad

I have the same error on my phone right now, probably some bug on their side, because I could play normally 2 hours ago

I have this bg. Even with logging in.

non null value bug also hit me

Please use the bug report tool to let the developers know.

https://support.chess.com/en/articles/8583752-how-do-i-report-a-bug-or-make-a-suggestion

Same for me

Really? Me? Are you saying that posting in old threads in the forum does nothing?

Yes.