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Cannot activate free trial

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Avatar of Zenit12sd
Zenit12sd
Jan 4, 2025
0
#1

Hi,

I try to activate free 1-week trial with valid card and I always get error 2777. Support is not responsive.

Avatar of justbefair
justbefair
Jan 4, 2025
0
#2

Well, when did you send your contact support attempt? They are not available 24/7.

I assure you that they want to help you with your payment problems.

But you need to give them a little time.

Others have had the same problem in the past- https://www.chess.com/forum/view/help-support/pretty-urgent-error-2777

Avatar of Martin_Stahl
Martin_Stahl
Jan 4, 2025
0
#3
Zenit12sd wrote:

Hi,

I try to activate free 1-week trial with valid card and I always get error 2777. Support is not responsive.

Did you get a response from the Support tool that said you would be contacted?

Avatar of Zenit12sd
Zenit12sd
Jan 4, 2025
0
#4

It magically worked a sec ago despite the fact nothing on my side changed.

Avatar of SacrificePawnAlways
SacrificePawnAlways
May 24, 2025
0
#5
sashavolonski wrote:

I fill up the correct card details on my Visa card, and it won't let me in, because it saying fill the correct card details again.

Maybe it's because you already had a free trail?