Cannot reset password - did not receive reset email - Chess Forums

alin44_2

Jan 25, 2021

0

#1

Hello

I made this account just so I can post this question: I forgot my password, clicked the 'forgot password' link but I still have not received the reset email password (tried today around 12 PM CET and again about 30 minutes ago). How can I receive the reset password email?

Thank you

Martin_Stahl

Jan 25, 2021

0

#2

alin44_2 wrote:

Hello

I made this account just so I can post this question: I forgot my password, clicked the 'forgot password' link but I still have not received the reset email password (tried today around 12 PM CET and again about 30 minutes ago). How can I receive the reset password email?

Thank you

Did you check your spam/junk folders?

alin44_2

Jan 25, 2021

0

#3

Yes, nothing in spam folder either.

Martin_Stahl

Jan 25, 2021

0

#4

Are you sure you are checking the right e-mail account?

If so, you might open a ticket, but they have a backlog so it may take some time to get back to you.

https://support.chess.com/collection/343-contact-us

Rivukis

Mar 24, 2021

0

#5

I’m having this same issue. Yes, I checked the right email. Yes, I checked the spam folder. It’s been days since I requested it and still no email or reply from their help line. If this doesn’t get fixed then I’m cancelling my subscription.

chessplayer1292

Mar 24, 2021

0

#6

Rivukis wrote:

I’m having this same issue. Yes, I checked the right email. Yes, I checked the spam folder. It’s been days since I requested it and still no email or reply from their help line. If this doesn’t get fixed then I’m cancelling my subscription.

if you forgot your password how are you talking in the forums??

Rivukis

Mar 27, 2021

0

#7

I’m still logged in on the app on my phone from years ago.

P.S. thanks for taking the time to respond in a completely non-helpful manner